FAQs

 

1. If I live in the Vancouver area, can I pick up the package to save on shipping costs?
Yes, here are the instructions:

  1. Enter discount code: “vancouverpickup” at checkout for your shipping fee to be waived
  2. Wait for confirmation email from us letting you know your package is ready for pickup
  3. Pickup the package from the UPS Store – Sinclair Centre, 757 W Hastings St #142, Vancouver, BC V6C 1A1

UPS Sinclair Centre Business Hours are: Mon – Fri: 9am – 5pm; Sat: 10:30am – 4pm

*Note: You will need to have ID available to pickup the package and UPS charges a nominal fee of $5 +tax for the pickup service.  The package will be held for 5 days at UPS.  If you are unable to pickup the package within 5 days.  Please contact the UPS store at (604) 688-8848.

2. What currency are the prices?
Canadian dollars (CAD)

3. Do I need to pay duties?
If you live in Canada, you do not have to pay duties.

4. You sold out of my size/color/style, will you be getting any more in stock?
Most of our items are seasonal so we do not restock once it has sold out as we are making room for new products!  However, send us an email at info@rosesandwaves.com and we can see if we can put in a special order for you.

5.  I ordered a swimsuit last week and now it is on sale, what can I do?
Sales are not retroactive.

6.  What forms of payment is accepted?
We accept Visa, MasterCard and American Express credit card payments as well as PayPal payments. We do not accept personal cheques, money orders or direct bank transfers. We encourage all customers to use PayPal as they offer the best protection against credit card fraud.

7.  What is a Pre-Order?
A pre-order is like a reservation system to reserve your size before we receive the product in stock and will shop out  immediately If your purchase is or contains an item on pre-order, the full order will ship once the pre-ordered item is in stock.  If you would like to receive the items that are currently available to ship immediately, you will need to place a different order for the pre-ordered item(s).

8. I placed an order but I have not received a receipt/confirmation email?
We have found with some email providers that the new order receipt sometimes makes it way to the Junk Mailbox.  Please check your Junk Mailbox and let us know if you have still not received it and we will resend it.  You may also check out your order information on “My Account” and tracking information on “Order Tracking” on the website.

 

 

Don’t see your question?  Email us at info@rosesandwaves.com